BMC C&D Waste (Debris) Services

1. What is the Debris on Call service?
It’s a BMC initiative to responsibly collect and dispose of construction and demolition waste. Citizens can call the toll-free helpline or use the official app to request collection.

2. Why use the C&D Waste/Debris app?
The app helps citizens:

• Report illegal dumping.
• Request authorized collection services.
• Ensure proper disposal of construction waste.

3. Where can I discard C&D waste?
Dropping C&D waste is illegal. Instead, schedule a pickup using the Debris on Call service.

4. Who can use the app?
Anyone within the BMC jurisdiction can report C&D waste issues or request collection.

5. Is the app free?
Yes. Reporting is free, but collection services may incur charges.

1. Do I need to create an account?
Yes. An account is generated when you sign up with your mobile number.

2. How do I register?

1. Enter your mobile number.
2. Verify via OTP.
3. Follow on-screen prompts to complete registration.

3. What if I forget my password?
The login is OTP-based, so no password is required.

1. How do I file a complaint?

1. Open the app and log in.
2. Tap “Create Ticket.”
3. Provide location, type of waste, and details.
4. Upload a photo (mandatory).
5. Submit the complaint.

2. Can I report anonymously?
Yes. Choose the anonymous option when filing a complaint.

1. How do I request collection?

1. Go to “Create Ticket” in the app.
2. Specify type and quantity of waste.
3. Confirm location and pickup date.
4. Upload photos.
5. Review estimated cost and submit.

2. What are the charges?

• Up to 500 kg: Free transportation and processing.
• Above 500 kg: Charges apply as per the C&D Waste Management Policy.

1. How do I check my complaint status?
Log in and select “Pending Ticket” from the home screen.

2. How long does resolution take?
Times may vary. Updates are sent through the app.

1. How does the app determine my location?
It uses your device’s GPS. You can also manually adjust the location on a map.

2. What if the location is incorrect?
Pin the correct address manually before submitting.

1. What if my complaint is unresolved?
Use “Escalate Complaint” or “Escalate Request” in the app.

2. How do I contact support?

• Use the “Help” section in the app.
• Email [support email].

3. Are my details shared?
Your personal information remains confidential and is used only for request processing.

4. Can I provide feedback?
Yes. Use the “Feedback” section in the app to share suggestions.

1. How can I pay for C&D waste collection?

• Online: Debit/credit card, UPI, net banking
• Wallet: Use the app’s wallet feature
• Cash: Pay the authorized collection team upon pickup
• Offline: Pay by cash or demand draft at designated centers

2. Are there fixed rates?
Yes. Rates follow the C&D Waste Management Policy 2025. Check the app or contact our service helpline for details.

3. Do I get a payment receipt?

• Online: A digital receipt is emailed automatically.
• Offline: A physical receipt is issued at the time of payment.

4. Is there a late payment penalty?
Yes. Penalties may apply as per the service agreement.

5. Can I pay in installments?
No. Full payment is required at the time of booking or before the service begins.

6. How do I confirm a successful payment?
You’ll receive a confirmation message and receipt via email/SMS.

7. What if my payment fails but money is debited?
It will be refunded within 7 working days. Contact support if the issue persists.

8. Are discounts or concessions available?
Occasionally. Check the app or contact customer support for updates.

9. Can I cancel my request and get a refund?
This depends on the cancellation policy. If eligible, refunds are processed within 10 working days.

10. Whom do I contact for payment issues?

• Call the Customer Support helpline.
• Email [your email address].
• Use in-app chat for real-time help.

11. Can I make bulk payments for multiple services?
Yes. Contact support to consolidate multiple requests into a single invoice.

12. How do I see my past payments?
Check the “Payment History” in the app or web portal.

13. Is GST included in the payment amount?
Yes. Your invoice includes a detailed tax breakdown.

14. What if I underpay or overpay?

• Underpayment: The request remains pending until dues are cleared.
• Overpayment: Excess is adjusted or refunded upon request.

15. How do I update my payment details?
Log into your account and navigate to “Payment Settings.”

16. Will I receive an OTP from BMC during payment?
No. BMC never sends direct payment OTPs. Always use the official payment methods in the app or at BMC offices.